Policy regarding Patients Accessing Private Healthcare as directed from The Department of Health

If a patient requires Pre or Post treatment  following their private treatment THEY WILL NOT be entitled to such support from the GP or secondary care in NI. It is important that you include this in your overall package of care from the Private Healthcare provider.

Breast Screening Saves Lives:

Women who received an invite this year and didn't attend can still contact Breast Screening for an appointment on Tel 028 90333700  Email: breastscreeninglhst@belfasttrust.hscni.net

Shingles vaccine now available for:

Patients aged 65y Born 2/9/1957- 1/9/1958

Patients aged 70y Born 2/9/1952- 1/9/1953

Severely immunosuppressed patients Aged 50y and over

Previously eligible patients aged 71-79 born before 1952

Autism:

The Department of Health are developing an information service for Autistic people, their families and carers.  This information service will also provide information for people who are waiting for an Autism Assessment. Please complete survey

Regional Autism Information Service

 Prescriptions:

Due to the increase in demand on our telephones, please  DO NOT ring the receptionist to check if prescriptions are ready, we do not have time to check.  Before collection allow a minimum of 48 hours i.e. 2 working days to process all prescriptions and 72 hours for collection at local nominated pharmacies.  (urgent prescriptions and hospital scripts will be issued on the same day).

Re :Online services

We would like to invite all our patients to register for our online services.

Do you find it difficult to get through on the phone for a prescription? 

Why not register for Patient Services.  This will allow you to order repeat prescriptions 24hours a day, from the comfort of your own home or on the go! Simply follow the link and create an account today! 

Order your repeat prescriptions with

Pharmacy First

The GPs have directed Reception staff to ask all patients for an overview of their medical problem to help determine the best course of action to help them.

If appropriate, you may booked with GP, first contact physio, a senior mental health professional, Social worker or pharmacist.

We are constantly updating and streamlining our systems in response to a rapidly evolving situation.

Patients attending surgery

If you are asked to attend the surgery, please arrive at your exact appointment time and not earlier for your own safety and that of others as we are trying to limit the number of patients in our waiting area at any one time.

Please wear a face covering to you have a respiratory condition, cold flu etc.

If you are attending an appointment with the Practice Nurse, please wear clothing that will enable quick access to your arm so that she can conduct your vaccination, bloods or BP check quickly and efficiently.

Prescriptions

Please order your repeat prescriptions though our repeat line Tel 02890 608604 or online. Please allow 72 hours for prescriptions to be processed and collected by the chemist. Nominate a local chemist of your choice who will collect your prescription. . Please allow 72 hours for the chemist to also have your prescription ready.

Book Appointments directly with the Physio

The role of the First Contact Physiotherapists in Practice is to assess patients with soft tissue, muscle or joint pain who will decide on the most appropriate pathway.

Book Directly with Midwife

Women can now self-refer into the BHSCT Maternity Service without having to visit their GP or Community Midwife

Follow the link to access the Self-Referral booking form

https://belfasttrust.hscni.net/services/maternity/pregnancy-journey/self-referral-form/

NEW!!! Book Appointments directly with our Social worker:

If you have any social factors which may affect your physical or mental health and general wellbeing please contact the receptionist to book an appointment.

Book Appointments with the Mental Health worker:

Your mental health practitioner is an expert who can:

• Provide an initial assessment
• Advise on management of your mental health
• Offer short term treatment
• Direct you to appropriate services
• Refer you to specialist mental health services

 The Practice will be closed on

There are also occasions when the Practice needs to close for staff and doctor training. This is organised by the Health & Social Care Board. We will be closed from 1pm on the following dates:

Coronavirus

https://www.gov.uk/get-coronavirus-test

or by ringing 119.

If you have any of these 3 coronavirus (COVID-19) symptoms, use this service to get a polymerase chain reaction (PCR) test as soon as possible:

• a high temperature
• a new, continuous cough
• you’ve lost your sense of smell or taste or it’s changed

Do It Online

We understand it can be difficult to get through on the telephone to make an appointment or order repeat medication. We have set up a service which will now enable you to access these services online. 

To access the service you need to register for Patient Services. 

Please ensure that all repeat medication is ordered and collected in advance of the holidays! Order now online, no need to wait.

Prescriptions

Appointments

IF YOU ARE HAVING DIFFICULTY GETTING THROUGH ON THE TELEPHONE PLEASE USE THE FEEDBACK FUNCTION BELOW TO CONTACT RECEPTION FOR NON URGENT QUERIES. A RECEPTIONIST WILL TRY TO RESPOND WITHIN 48 hours.

feedback function. 

Access

Access for disabled persons is through the double doors at the main entrance.  All services provided by Ballyowen Health Centre are on ground floor level.